Shade Scape Pros Policies

Warranty Policy

At Shade Scape Pros, we are dedicated to manufacturing high-quality, durable shade sails designed for commercial use in parks, school playgrounds, recreational centers, HOAs, and other large-scale projects. We stand by the craftsmanship and materials used in our products, and we are proud to offer comprehensive warranty coverage as described below.

1. Structural Steel Frames Warranty

• Coverage: 10-Year Limited Warranty

• Details: Our structural steel frames are warranted against failure caused by corrosion or faulty workmanship under normal environmental conditions.

• Exclusions: Surface rust is not covered, and damages caused by contact with chemicals, misuse, vandalism, or acts of nature (e.g., ice, snow, wind exceeding applicable building codes) will void this warranty.

2. Shade Fabric Warranty

• Coverage: 5-Year Limited Warranty (on Commercial-Grade Shade Cloth)

• Details: The shade fabric is warranted against significant failure caused by ultraviolet deterioration, rot, mildew, or fading under normal conditions for up to five years.

• Exclusions: Rips and tears caused by misuse, contact with chemicals, or heat sources are not covered.

3. Powder Coating Warranty

• Coverage: 1-Year Limited Warranty

• Details: This warranty covers factory-applied powder-coated finishes against defects in material or workmanship.

• Exclusions: Damages caused by shipping, vandalism, field modifications, acute angles, welds, and end plates are not covered.

4. Hardware and Accessories Warranty

• Coverage: 12-Month Limited Warranty

• Details: All hardware, cables, turnbuckles, and fittings are covered for up to one year from the date of purchase.

• Exclusions: Damages due to misuse, exposure to chemicals, or acts of nature are not covered.

5. Wind Warranty

• Coverage: Fabric is covered for sustained winds up to 40 mph and gusts up to 50 mph.

• Details: Customers are responsible for the removal of shade fabric if high winds exceeding these limits are anticipated. The warranty becomes void if the fabric is not removed under such conditions.

Warranty Terms and Conditions

• All warranties are validated upon final payment of the invoice. Failure to pay the final balance due will void the warranty.

• Shade Scape Pros is not responsible for errors or damage caused by installation or modification by non-approved installers.

• Warranties are void if any changes, modifications, or attachments are made to the product without written consent from Shade Scape Pros.

• The owner must notify Shade Scape Pros of any warranty claim within 15 days after discovering a defect and before any repair or alteration is attempted. Claims must be accompanied by the original Sales Order Number.

Limitations of Warranty

• Warranties do not cover damage caused by misuse, vandalism, natural disasters, extreme weather events (such as hurricanes, tornadoes, or hail), or acts of God.

• Cosmetic defects such as scratches, dents, or fading due to exposure to normal weather conditions or chemicals are not covered.

• No signs, objects, ornaments, fans, lights, fixtures, or decorations may be hung from the shade structure unless specifically designed and approved by Shade Scape Pros.

Returns, Shipping, and Cancellation Policies

• Returns: All sales are final. Please contact our customer service team for any questions or issues related to your purchase.

• Shipping: Shipping costs for warranty-related repairs or replacements are the responsibility of the customer unless otherwise specified in writing by Shade Scape Pros.

• Cancellation: To cancel or modify an order, please contact our team as soon as possible. Cancellations may not be accepted once fabrication has commenced.